I’m sure you have received service less than your expectations at some point in your life. When that happened, what did you do? Did you immediately tell everyone you knew about your bad experience (either in person, through social media posts, or through a negative review?) Or did you speak with the owner, manager, or person in charge and let them know your thoughts so they had the chance to make it right?
I recently had a situation in which the service I received was less than desirable. Rather than rant to anyone who would listen or post a negative comment about the business, I wrote an e-mail to the owner letting him know I was disappointed with the service and what my expectations had been. I spelled out what I needed, and why I felt the service was less than expected, and gave the business a chance to correct the situation. The owner was sorry, and let me know he was going to look into the situation and I responded that I appreciated being heard.
As a business owner myself, I hope that if we don’t meet our clients’ expectations they will let us know so we have the opportunity to improve. None of us is perfect, and sometimes things beyond our control happen. Without the courtesy of a phone call, e-mail, or talking in person, the business is not allowed to make it right. Perhaps there was a misunderstanding of what was expected, and discussing it allows everyone to fully understand what is needed. Understanding the business perspective side of the issue, I always want to give someone who has let me down the opportunity to hear my experience and have the opportunity to fix it.
Of course, if you contact them and they have no desire to make it right, you can let others know of your experience.
Candy
