Learn how to use automation to streamline processes, provide quick responses, and free up time for your team to focus on more personalized interactions. Don’t miss out on this engaging conversation that can transform your customer service strategy.   

Key Notes 

  1. Discover how AI technology can revolutionize customer service and streamline operations in your small business.    
  1.  Learn how to leverage first-party data to fuel AI-powered insights, enabling you to better understand and serve your customers.    
  1.  Find out how to strike the perfect balance between automation and human interaction to create memorable and personalized customer experiences.    
  1.  Uncover how embracing AI can drive growth and differentiate your small business in a competitive marketplace.    
  1.  Master the art of effective communication in business, empowering you to build stronger relationships with customers and team members.    


Generative AI for Everyone from Andrew’s Ng DeepLearning.AI – https://www.deeplearning.ai/courses/generative-ai-for-everyone  

Introduction to Retrieval Augmented Generation (RAG) https://research.ibm.com/blog/retrieval-augmented-generation-RAG  

Meet Rich 

Rich Edwards is the CEO of Mindspan Systems, which helps community financial institutions transform themselves with data-driven strategies and technologies. Rich has worked extensively with banking, insurance, and financial services clients worldwide during his career. He has led product strategy in data center automation and artificial intelligence, including the launch of IBM Watson Developer Cloud. Rich has a Bachelor of Science in Engineering from Rensselaer Polytechnic Institute, a Master of Business Administration from the University of North Carolina at Chapel Hill, and served as an engineering officer in the US Army.   

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