Are you using QuickBooks 2013 with add-on services such as e-mailing invoices, processing credit cards or running payroll? If yes, you will need to upgrade your software prior to May 31, 2016 as they will not work after this date. Each year QuickBooks stops support of a desktop version for all types (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac) and 2013 is the version this year that will no longer be supported.
If you don’t use any of the add-on services, you will not be impacted unless you need technical support. Below is information from Intuit explaining this service termination.
What service discontinuation means:
Products affected by service discontinuation as of May 31, 2016, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it.
If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.
Detailed information
Calendar Year 2016 Discontinuation Policy (QuickBooks 2013 Products)
As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.
Product, upgrade, and pricing information for QuickBooks 2016 (all versions):
We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.
- Upgrade to QuickBooks Online financial software offerings.
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What are my QuickBooks Desktop upgrade options?
- Difference between the 2013 and 2016 products. QuickBooks 2016 includes many new productivity boosting features to help you save more time and stay more organized. Find out what’s new since 2013 and learn about the new 2016 features in action.
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- System requirements. Check the system requirements to learn whether your current system will support the latest version of QuickBooks: System requirements for QuickBooks 2016 and Enterprise Solutions 16.0
- Upgrade process and assistance. After you complete your order for QuickBooks 2016, you will receive an email with a download link and instructions. Your QuickBooks 2016 purchase includes up to 60 minutes* with a QuickBooks expert who can help you: You can also refer to step-by-step instructions on the Install Center. Or,Frequently Asked Questions about Installing QuickBooks may also be helpful.
- Get the most out of QuickBooks
- Help avoid common mistakes
- Get answers to your QuickBooks questions
- Time required. In most cases, you can update QuickBooks and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks 2016 or QuickBooks for Mac 2016, you will be prompted to register, which is required if you want to access any add-on services or live support while using QuickBooks 2016.
- Company file conversion. When you upgrade, you are prompted to convert your company file so it will work with your new product. We take great precautions during this process to protect your data. For example, QuickBooks verifies the integrity of your data file and helps you perform a backup before the upgrade process begins.
*Expires at the earlier of 9/21/2016 or 30 days after registration. You can call upon purchase or within 30 days of completing your QuickBooks registration on the Web. One technical support phone call for up to 60 minutes (cannot be redeemed in increments) per registering customer allowed within the above-mentioned qualifying period.
Frequently asked questions you may be interested in:
Why do you discontinue products?
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it’s a balancing act – making QuickBooks better and easier to use while still supporting older versions.
How do I know if this affects me?
If you use QuickBooks 2013 or any of the other affected Intuit Products and you subscribe to live technical support or any of ouradd-on services, you will need to upgrade your product on or before May 31st to continue using your services.
Note: As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.
What if I want to talk to someone?
Call us at any time to take advantage of special upgrade pricing and to discuss your options:
- QuickBooks Pro or Premier (Windows): 866.676.9670
- QuickBooks for Mac: 866.676.9670
- QuickBooks Accountant: 888.236.9501
- QuickBooks Enterprise Solutions: 866.272.8735
- QuickBooks Point of Sale: 800.964.6438
- ProAdvisors: Phone and chat options are on the member support page (login required).
The most popular add-on services that will no longer work with QuickBooks 2013 after May 31, 2016 are Payroll, Technical Support, Payments, and Online Banking. The full list can be found in the Affected services section below.
What are the affected 2013 services?
Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation.
QuickBooks Pro 2013, Premier 2013, QuickBooks Enterprise Solutions 13
Assisted Payroll: After May 31, 2016, QuickBooks 2013 will no longer automatically calculate correct payroll taxes, provide payroll forms, or allow you to send your payroll data. Your subscription will be inactivated and tax forms will no longer be filed on your behalf. Frequently asked questions about QuickBooks Payroll.
Basic, Standard, or Enhanced Payroll: After May 31, 2016, QuickBooks 2013 will no longer automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be inactivated. Frequently asked questions about QuickBooks Payroll.
Employee Organizer: You will no longer have access to your Employee Organizer information.
Workers’ Comp Payment Service: You will no longer be able to process Workers’ Comp Payments through QuickBooks 2013. A supported version of QuickBooks and an active Payroll subscription are required to run the payment service.
ViewMyPaycheck (VMP): You and your employees will no longer have access to ViewMyPaycheck. An active Payroll subscription and supported version of QuickBooks are required to use this service.
You will receive a message indicating you are not able to launch the service from the 1099 Wizard within QuickBooks 2013. This message will include information on using the service outside of QuickBooks, as well as upgrade instructions.
Merchant Service: You will receive a message indicating that the service is no longer available. You will not be able to process credit card transactions through QuickBooks 2013. This message includes instructions for processing credit card transactions outside of QuickBooks.
Terminal Download: If you are a terminal customer, you will still be able to process credit cards through your terminal, but you will not be able to download transactions into QuickBooks.
Automatic Credit Card Billing: Your automatic credit card billing service is discontinued and you will not be able to download transactions into your QuickBooks 2013 software. Your customer profiles in the Automatic Credit Card Billing system are deleted and you do not have access to the data you entered.
You will receive a message indicating that the service is no longer available, and you will not be able to process check transactions through QuickBooks 2013. This message will include instructions for processing check transactions outside of QuickBooks.
You will receive an error message instructing you to contact technical support, and you will no longer be able to connect to your financial institution to pay bills.
Billing Solution (formerly QuickBooks Online Billing)
You will get a message indicating that the service is no longer available. The message will include upgrade instructions.
Online Payment Processing (Intuit PaymentNetwork)
You will receive a message indicating that the service is no longer available. You will not be able to process or download online payment transactions through QuickBooks 2013.
The message indicating service discontinuation will provide upgrade instructions.
Alternatively, you can continue to use Intuit PaymentNetwork without QuickBooks by going to the Intuit Payment Network website, where you can send electronic invoices and receive online payments.
Intuit Service Store Exchange Method: This service will not be available in QuickBooks Point of Sale versions 7, 8, 9, or 10.
Accountant’s Copy File Transfer (ACFT) service
This service will not be available in QuickBooks Premier Accountant Edition 2013.
Download Latest Exchange Rates
Users will not be able to download the latest exchange rates.
Users will not be able to contribute reports to the platform for contributed reports (Report Center> Contributed Reports). They will also not be able to access any new reports on that platform.
You will receive an error message during an attempt to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.
We do not anticipate the discontinuation of QuickBooks 2013 and QuickBooks Enterprise Solutions 13 to result in any disruption with the QuickBooks compatible software from the Intuit Partner Platform. You can see a list of this software at the Intuit Marketplace.
Enterprise Solutions Full Service Plan (FSP)
If you are using QuickBooks Enterprise Solutions 13 and have an active Full Service Plan, you will continue to receive support for your basic program until the expiration of your plan. This support will cover basic “how do I” and troubleshooting questions. (Any complex issues that require greater troubleshooting may be addressed/corrected in a later version of QuickBooks Enterprise Solutions) All Add-on services that are being discontinued will no longer function regardless of your support plan and will not be covered under the FSP. However, it’s important to always install the latest version of Enterprise Solutions (which you receive as a part of the Full Service Plan) by May 31, 2016 to ensure uninterrupted services and functionality.
Online BankingYou will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the message “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.
What live technical support and Online Backup are affected?
Technical support plans—All QuickBooks products
Support for installation, upgrades, error messages, and product defects
Support for installation, upgrades, error messages, and product defects is available only for currently supported versions of QuickBooks.
Replacement CDs, manuals, and live support are no longer available. If you are still using an unsupported product and you see a message that you need to reinstall your product, you can access the software download online.
Active QuickBooks Care Protection Plan with automatic renewal
Monthly renewal: If you have an active QuickBooks Care Protection Plan that automatically renews monthly (such as the QuickBooks Care Protection Plan with Monthly Billing), your plan will be automatically canceled on the next renewal date after May 31, 2016, unless you upgrade to QuickBooks 2016. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.
90 day renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each 90 days (such as the QuickBooks Care Protection Plan with 90 day Billing), your plan will be automatically canceled on the next renewal date after May 31, 2016, unless you upgrade to QuickBooks 2016. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade
Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year(such as the QuickBooks Care Protection Plan with Annual Billing), you will continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks 2013, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. In addition, any included services, such as data recovery and free Online Backup, will be canceled as well.
Live telephone support on a pay-per-use basis
If you want to receive live support on a pay-per-use basis (One-Time Support) after May 31, 2016, you will need to have a currently supported version of QuickBooks (2016, 2015, 2014). You can still get answers to common questions by searching the QuickBooks Support web site if you chose not to upgrade, but we do not provide live support for products affected by service discontinuation.
What about registration and downloads for older, non-supported products?
We make every effort to provide customer support for registration and licensing for older versions of QuickBooks under Intuit’s standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.
Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks, we do provide download files back to QuickBooks 2013.
What are my purchase options and upgrade discounts?
We hope this page answers any questions you have about our service discontinuation plan. Once you have considered all your upgrade options and are ready to make a decision, call us to take advantage of special upgrade pricing. If you need help deciding which option is right for you, our Intuit Resellers are available to help you at the local level. Click here to find a Resellernear you. ProAdvisors get pricing info here (login required).
Call us to take advantage of special upgrade pricing and to discuss your options:
- QuickBooks Pro or Premier (Windows): 866.676.9670
- QuickBooks Accountant: 888.236.9501
- QuickBooks for Mac: 866.676.9670
- QuickBooks Enterprise Solutions: 800.964.6438
- QuickBooks Point of Sale: 800.964.6438
- Sometimes you might get an even better deal through a retail store or website. We want you to get the best deal, so we encourage you to check with the retailers listed below:
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